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Testimonials
DAVE’S MOTHER FELT RIGHT AT HOME WITH “FAMILY AND FRIENDS”
“I wanted to take this opportunity to thank you and
your entire staff for the wonderful care my mom
received at The Grand Residence…Everyone at the
Residence should be commended for making a special
effort to make my mom feel right at home.
She received loving care with compassion and
kindness, the hallmark of everyone who attended to
her needs on a daily basis. The food was excellent,
with the waitresses and even the chef knowing my mom
by name, quite a feat for such a large dining room.
Additionally, the medical attention she received was
first class and professional. Living so far away,
this was a special concern of mine, but like
everything else, a needless worry. The staff kept me
updated by phone on a regular basis with any changes
in her condition or medications.
…The real telling part of my mom’s experience at the
Residence was when hospice wanted to move her to
their facility for the last days of her life. As you
know, she refused saying she wanted to be home with
family and friends at The Grand Residence. I think
that tells you how she felt about everyone there,
right up to the very end.”
-Dave |
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MARY LU’S FATHER FOUND A GRAND LIVING ARRANGEMENT
“I’d like to take this opportunity to commend
the entire Grand Residence staff for their five
years of care for my father. Since the day he moved
in, my husband and I have felt he was in a safe,
clean, caring residence surrounded by people who
were genuinely interested in [Dad] as a person.
Thank you all. The Grand Residence was exactly that
for our family—a grand living arrangement for our
father in his final years—full of interesting and
interested people. The quality of your care is high.
Your attention to detail is obvious.”
-Mary Lu
CONNIE’S MOM AND FAMILY REDISCOVERED THEIR JOY
“This is just a letter to thank everyone at The
Grand for the wonderful treatment my mother has been
experiencing there…everyone in our family is
dumbfounded at the change in her.
In less than a year, Mom has bounced back from
having part of a lung removed, radiation and
chemotherapy treatments, two strokes and a broken
leg. Her strength and spirit are an inspiration for
all of us…
Now, she calls me almost every day, and I can’t get
her off the phone! She’s looking great, taking
better care of herself and her appearance, eating
better, and she’s demonstrating a “joie de vivre” I
haven’t seen in a long time. Best of all, she seems
to be getting less confused everyday. I feel that I
have my Mom back.
Your staff makes Mom feel good about herself and
more in control of her life. No one makes it seem
like they’re doing her a really big favor if she
needs something. They treat her with respect and
kindness, and they act as if they actually like her.
The nurses who help with her medications are smart,
gentle, and caring. The staff in the dining room are
patient and nice. Even the gentleman who makes the
omelets on Sunday asks me every week how Mom is
enjoying The Grand. [The nurses] have been wonderful
to Mom and me. The housekeeping staff must be pros
because the whole facility is beautifully clean and
wonderfully odor-free. And, I just thank God every
day for [the Activities staff] with their energy,
creativity, and persistence (although, I can’t seem
to find Mom in her suite anymore)…In short, I think
the staff at The Grand truly “gets it.”
You’ve brought laughter back to Mom and me, and I
thank you. She’s being spoiled, and she deserves it.
I feel that Daddy is looking down saying, “It took
you long enough, Connie, but you finally got it
right.”
-Connie
THE LITTLE TOUCHES ADD UP TO CREATE A DELIGHTFUL
HOME
“Both [Mr. and Mrs. Smith] are our good friends, and
they have been family to us. They formerly lived at
a SENIOR living residence of comparable cost in
the Greater Pittsburgh Area. We visited them in
August before and during the first few weeks of
their occupancy at The Grand Residence.
It is only in the measurement of cost that there is
any comparability. In all other aspects, The Grand
Residence is far superior. In the following areas,
The Grand Residence rates as an excellent home:
Building and Environment
The building has spacious, well decorated, and
uniquely furnished common areas; a large, sunny, and
beautiful dining room and comfortable
breakfast/snack area; wide hallways and comfortable
apartments and rooms.
Staff
The staff at all levels and for all functions
provides the unique blend of efficiency, caring, and
friendliness that are the marks of true
professionalism and excellent management.
Food
The food is consistently appetizing, varied, and
nutritious. Food intended to be hot or cold is
served just that way. This is an important component
in a total program that encourages their interest
and well being.
Community Events and Outings
Daily events are very interesting and contribute to
a feeling of agility and involvement in the
community. Outings are frequent, well planned and
enjoyable.
Care Giving and Therapy
Care Giving and Therapy are provided with thoughtful
insight, according to individual needs and with
respect.
We are delighted that they have made
their home at The Grand Residence.
-Richard and Ray
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